Common queries answered

Frequently asked Questions

How long does it take for me to receive my order?

PROCESSING TIME

We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you to a T.

Orders placed over holidays and weekends will be processed in the following business days.

Please note that delivery of orders with more than one item may ship on different dates according to stock availability.

STANDARD SHIPPING

Shipping time for order:

  • Normally, it takes 5-15 business days to deliver the package to USA.
  • For others countries’ customers, please allow 15-20 business days of shipping time.
  • Due to the Covid 19 pandemic, shipping time might take additional several days

** Also note that during the Chinese New Year Holidays, shipping times are expected to be delayed by 5 – 7 working days. We apologize for any inconvenience this may cause.**

What is your return and exchange policy?

Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.

Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How do I track the status of my order?

As soon as your order has shipped out, you will receive a confirmation email with your tracking number.

How do I receive customer support?

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.

What do I do if I entered an incorrect shipping address?

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address

Do you ship to my country?

YES. No matter where you live, we ship our products all over the world.

Will my items come in one package?

If you have ordered multiple different items, they may be sent separately.

We’re here to help. Contact us at anytime

How can we help you?

MAIL US NOW: contact@otakutreat.com

Please add your Order ID to your support request!

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